Tenant Mobile App
Give tenants a secure app connected directly to Mithaq ERP. They can see their contract and balances, raise and track maintenance requests, download documents and receive notices, which means fewer calls and emails for your team.
At a glance
- Contract and payment history
- Maintenance requests with live status
- Document download and upload
- Notices and alerts
- Optional online payments
What tenants can do
Secure personal account
Each tenant has their own account, managed centrally by your administrator.
Personal dashboard
Contract and lease details, payment history, outstanding balances, maintenance status and available units.
Maintenance requests
Raise requests with photos, follow the work order live and receive updates through to completion.
Enquiries and feedback
Send enquiries, feedback, complaints and dispute reports, all logged and tracked.
Document downloads
Contracts, invoices, statements, receipts, cheque copies and official notices on demand.
Document uploads
Submit requested documents securely from the phone.
Notifications
Announcements, building maintenance notices, renewal and payment reminders, and scheduled works.
Online payments (optional)
With a payment gateway connected, tenants pay rent and dues online and receive digital receipts instantly.
What management sees
What the app gives your management team.
Central control
Tenant access is administered centrally and every interaction is recorded.
Better tenant experience
Answers and services available at any hour, without visiting or calling the office.
Operational efficiency
Fewer routine calls, emails and walk-ins for leasing, finance and maintenance teams.
Transparency and accountability
Requests and responses are time-stamped and traceable.
What your organisation gains
The improvements this module is designed to deliver. Results depend on scope, data quality and adoption.
- Happier, better-informed tenants
- Fewer routine calls and emails
- Faster maintenance resolution
- Quicker document collection
- Better collections with online payment
Connected modules
Every Mithaq ERP module shares one database, so information entered once is available everywhere it is needed.
- Leasing & Property OperationsThe full tenancy lifecycle, from offer and booking to renewal, termination and final settlement.
- Facility Management & MaintenanceRequests, inspections, work orders, PPM and contracts, petty cash and budgets, with apps for technicians and tenants.
- Reminders & NotificationsAutomatic email and SMS alerts to tenants, staff and management, so deadlines and payments are never missed.
All Mithaq ERP modules
- Leasing & Property Operations
- Accounting & Financial Management
- Facility Management & Maintenance
- Cleaning Services Management
- Legal Case Management
- CRM & Sales
- Procurement & Inventory
- HR & Payroll
- Workflow & Approvals
- Reminders & Notifications
- Document Management
- Integrations
- Reports, Dashboards & Forecasting
See Tenant Mobile App working with your own processes.
Book a guided demonstration. We will walk through this module and show how it connects with the rest of Mithaq ERP.