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Mithaq ERP moduleOptional module, added to suit your operation

Cleaning Services Management

Run the whole day of a home and office cleaning company: bookings, scheduling, field apps for drivers and cleaners, live monitoring, payments and cash, partner agents and staff. It comes in three parts: the office ERP on the web, a driver app and a cleaner app.

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At a glance

  • A booking in under a minute
  • Recurring visits created automatically
  • Driver and cleaner apps
  • Live monitor and TV wall display
  • Every dirham traced to the books
What it does

Bookings and customers

  • Three ways to book

    A step-by-step booking wizard, a one-page Quick Booking or a simple Easy Booking. You choose which opens by default.

  • One-time or recurring

    Once, weekly, bi-weekly or monthly, for a set period or until stopped. The next visits are created automatically.

  • Flexible pricing

    By hour, by unit or by staff, with materials, add-ons such as ironing, fridge, oven or balcony, VAT, repeat-plan discounts, coupons and promotions.

  • Customer wallet

    Advance payments are kept as credit and used on the next jobs automatically.

  • Customer records

    Several addresses per customer with Google Maps locations, booking history and a 360° profile.

  • Enquiries and quotations

    Track leads by source, such as Google, Instagram or referral, and by stage until they become bookings.

  • Booking schedule

    See every visit of a recurring booking, hold a period while the customer is away, skip or move a visit, extend or stop it.

Scheduling and dispatch

  • Scheduler board

    Every staff member on a timeline, grouped by team, with each job's live state: dropped, working, picked up, completed.

  • Zones and teams

    The city is split into zones, and teams are linked to zones and day or night shifts, so the right staff are offered first.

  • Slot availability

    Find free staff for a date and time before you confirm the booking.

  • Staff planning

    Weekly off days, attendance marks, a monthly planner and a staff availability summary.

  • Job actions

    Assign or change staff, reschedule, extend, change price with approval, cancel with refund or complete, with every change logged.

  • Booked versus actual time

    Each job shows the booked slot and the real start and stop: late or early, and time on site.

Driver and cleaner apps

  • Driver app

    The day's pick-ups and drop-offs in route order with distances. Drop and pick up staff, collect payments by cash, card, pay later or online, send receipts and collect cash from cleaners.

  • Cleaner app

    Start and stop work, tick the job checklist, take before and after photos and videos, scan the devices used and collect payment when there is no driver.

  • Team chat

    WhatsApp-style chat between cleaners, drivers, teams and the office.

  • Built for the team

    Simple screens in English and Malayalam, video tutorials, and updates delivered over the air without reinstalling.

  • Rights per user

    The office decides what each app user may do, such as sending receipts or seeing cancelled jobs.

Payments, cash, agents and staff

  • Collections

    Every job still to be paid, part-paid or fully received, with receipts for one or many jobs by print, PDF, email or WhatsApp.

  • Pay later

    A customer can pay on the next visit; the next job shows the previous amount due so the driver collects both.

  • Cash handover

    Each driver hands over the day's cash. The office sees brought forward, today's cash, received and balance, per driver and per handover.

  • Straight to the accounts

    App payments post to the accounts at once, overpayments go to the customer's wallet, and invoices are raised for customers and agents.

  • Partner agents

    Import an agent's jobs from Excel with a saved column mapping, match cleaners by the agent's names, and settle monthly statements.

  • Commission plans

    For agents and staff who bring business: a straight rate or slabs by number of jobs or job value, from daily to yearly.

  • Staff management

    Profiles with documents read by OCR, roles and salaries, monthly salary review, recruitment and settlements.

  • Customer loyalty

    WhatsApp, email and SMS confirmations and reminders, a customer portal for online booking, and loyalty and referral programmes.

Control and visibility

What management sees

One screen for the operations room, and clear numbers for the owner.

  • Live Monitor

    Jobs not started, running late, working and finished, today's cash, and alerts with a chime when something needs attention.

  • TV mode

    A full-screen wall display with job tiles, today's cash and a news ticker, opened with a link and no sign-in.

  • Live tracking

    An operations dashboard with live tracking of drivers, and messages sent straight to field staff's phones.

  • Business insights

    Revenue trend, customer retention, business, agent and staff performance, with drill-down on every figure.

  • Operational reports

    Staff-wise jobs, staff hours, collections and cash, with Excel and PDF export.

  • Control and security

    Permissions per page and action, team and zone access for supervisors, approval of price changes and a full activity log.

Business benefits

What your organisation gains

The improvements this module is designed to deliver. Results depend on scope, data quality and adoption.

  • Faster bookings, with recurring visits created automatically
  • Fewer missed jobs, with live job states and late-job alerts
  • No lost cash: every payment traced from customer to driver, office and accounts
  • Happier customers through WhatsApp receipts, a wallet, loyalty and referrals
  • Better use of staff through zones, teams, shifts and availability
  • Growth with partners through Excel job import, settlements and commission
Works together with

Connected modules

Every Mithaq ERP module shares one database, so information entered once is available everywhere it is needed.

All Mithaq ERP modules

See Cleaning Services Management working with your own processes.

Book a guided demonstration. We will walk through this module and show how it connects with the rest of Mithaq ERP.

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