Facility Management & Maintenance
Run facility management for property owners, landlords and maintenance companies in one module. Requests, inspections, work orders, planned maintenance, materials, petty cash and budgets are all connected to leasing and accounts, with a mobile app for supervisors and technicians and a Tenant App for tenants.
At a glance
- Automatic checks before work starts
- Inspections and move-in / move-out reports
- Job costing against budgets
- PPM, AMC and SLA contracts
- Technician app in English and Arabic
Service requests and inspections
Requests from everywhere
Entered by the office, raised by tenants in the Tenant App or by supervisors in the Maintenance App, with photos.
Complete request details
Property, unit, tenant or owner, issue category, nature, priority and severity, with several issues in one request.
Automatic checks before work
Warnings when a tenant's contract is under legal dispute, has a bounced cheque, has passed the repair cost cap for the unit type, or reported the same issue recently.
Approval and timeline
Requests with warnings go for approval through the approval matrix, with a full timeline from request to job to closing.
Inspections before cost
Record findings item by item: condition, severity, repair or replace, estimated cost and who pays. Then close, quote or create the job.
Move-in and move-out inspections
Unit condition reports with damage recorded, damage cost and signatures.
Printable records
Request PDFs on your letterhead with issues, photos, approvals and signatures.
Work orders and planned maintenance
Jobs with the right crew
Work orders created from requests or inspections, assigned to a foreman and technicians, scheduled and followed to completion.
Scheduler and calendar
See every maintenance job and every crew member on one calendar.
Complete job page
Summary, dates and times, crew, work done, inspection findings, timeline and any warnings carried from the request.
Job costing
Store material, labour from timesheets, petty cash and other expenses against each job, compared with the job budget.
Quotations
Quotations to tenants and owners for chargeable work, and supplier quotations for outsourced work.
Planned preventive maintenance
PPM schedules with checklists and forms per equipment, completed in the app.
AMC and SLA contracts
Annual maintenance contracts and service level agreements with their details and active lists.
Apps for the field and for tenants
Maintenance app for supervisors and technicians
The day's agenda with urgent alerts that ring, start and finish jobs, photos, checklists, materials and notes, and new requests raised on site.
Inspections on the phone
Inspections and move-in / move-out reports done on site with photos.
Petty cash in the app
Record purchases with a photo of the bill, read automatically by OCR, request top-ups and see what is left for the month.
Chat, history and statistics
Team chat, notifications and job history, in English and Arabic.
Tenant App
Tenants raise requests with photos, follow the status, chat with the office and see documents, receipts and invoices.
Tenant App console
Review app requests in the ERP, accept, approve, return or cancel them, with live chat and activity.
Automatic stop
Service requests can be stopped automatically for a tenant under dispute or with a bounced cheque.
Materials, money and budgets
Materials and purchasing
Material requisition and issue for jobs and cost centres, goods received and purchase requisitions.
Expenses per property
Job expenses and utility expenses recorded against each property.
Petty cash control
Allocation to supervisors, general and work-order petty cash, monthly limits and top-ups.
Technician timesheets
Hours recorded per technician and used for labour cost.
Maintenance budgets
Budgets by year, property, trade and month, spread evenly or like last year, with months locked once set.
Budget and cost cap warnings
Warnings when a job passes its budget, and repair cost caps per property and unit type with an alert at a set percentage.
Facilities and staff
Managed properties and units, plus maintenance staff profiles, trades, foremen, technicians and app rights.
What management sees
A live view of the operation and its numbers, with the owner always in control.
Live monitor and staff tracking
See field work as it happens and track the location of field staff.
Management dashboard
Open, overdue and completed work orders, requests waiting, inspections and costs.
Desk user dashboard
Each user's overdue work orders, requests to act on, inspections to do, tasks and reminders.
Cost reports
Job, expense, item-wise expense and cost reports, exportable.
Permissions and approvals
Rights per page and action, with approvals on sensitive steps.
Activity log
Every change recorded: who did what, and when.
What your organisation gains
The improvements this module is designed to deliver. Results depend on scope, data quality and adoption.
- Every request tracked, from the call to the inspection, the job and closing
- Fewer wrong jobs, thanks to checks for disputes, bounced cheques, cost caps and repeat issues
- Faster field work from the app, with photos and checklists
- Better tenant service through the Tenant App, with less calling
- Material, labour and petty cash on every job, against budgets and caps
- Planned maintenance, AMC and SLA contracts alongside breakdown work
Connected modules
Every Mithaq ERP module shares one database, so information entered once is available everywhere it is needed.
- Cleaning Services ManagementBookings, scheduling and dispatch, driver and cleaner apps, live monitoring, cash control and agents for cleaning companies.
- Tenant Mobile AppSelf-service for tenants: contracts, payments, documents, maintenance requests and notices on their phone.
- Procurement & InventoryRequisition to payment, with warehouses, bin locations, barcodes and serial-number tracking.
All Mithaq ERP modules
See Facility Management & Maintenance working with your own processes.
Book a guided demonstration. We will walk through this module and show how it connects with the rest of Mithaq ERP.