Caretaker Cleaning Service: the whole working day on one screen

01The client

Caretaker Cleaning Service provides home and office cleaning in the UAE, with teams of cleaners and drivers serving one-time and recurring customers across the city every day.

02The challenge

A cleaning company's day moves fast. Bookings arrive by phone and messaging, recurring visits must be scheduled weeks ahead, teams have to be matched to areas and shifts, and cash collected at the customer's door has to find its way back to the office. With these steps handled on paper, phone calls and spreadsheets, jobs could be missed and cash was hard to reconcile.

• Bookings and recurring visits tracked manually.
• Staff assignments and changes coordinated by phone.
• Little visibility of which jobs had started, finished or run late.
• Cash collected in the field reconciled by hand at the end of the day.

03The solution

Caretaker adopted Mithaq ERP's Cleaning Services Management module, which covers the office, the drivers and the cleaners.

• Bookings: one-time or recurring visits created in under a minute, with the next visits generated automatically.
• Scheduler board: every staff member on a timeline by team and zone, with each job's live status.
• Driver and cleaner apps: drop-offs, pick-ups, job start and finish recorded from the field.
• Payments and cash handover: every dirham collected is tied to a job and posted to the accounts.
• Reports and insights: bookings, staff utilisation and revenue visible to management.

04The results

Caretaker's whole day now runs on one screen, from the booking to the cash handover. The office can see where every team is and which jobs are on time, so fewer jobs are missed and problems are fixed while there is still time.

Cash collected by drivers and cleaners is traced job by job, which removes the end-of-day guesswork. And because recurring customers are served reliably, on schedule, they keep coming back.