Configuration adapts a platform using settings it was designed to offer: workflows, approval rules, document templates, fields and reports. Customisation changes or extends the platform with new code. Both have a place, but they carry very different long-term costs.
A simple rule of thumb
- Configure wherever the platform supports the requirement.
- Challenge the requirement when it only reflects historical habit.
- Customise when the process is a genuine differentiator, and do it through supported extension points.
Because we build Mithaq ERP ourselves, we can design extensions that respect the platform's architecture, so your system keeps benefiting from new releases.